Just From Japan (JFJ) Frequently Ask Questions (FAQs):
Q: What is your ecommerce store all about?
A: Our ecommerce website specializes in selling products exclusively made and/or designed in Japan to the international markets.
Q: What types of products do you sell on your website?
A: We sell a wide range of products, including but not limited to: Tradition Japanese crafts, fashion and clothing, home décor, beauty and skincare, and Japanese souvenirs.
Q: Are the products on your website authentic and genuine?
A: Yes, all our products sold on our website are sourced directly from Japan and are guaranteed to be authentic and genuine.
Q: How long does it take for the products to be delivered?
A: Delivery times can vary depending on the location of your shipping address, but typically range from 7-14 days for standard shipping, and 3-5 business days for expedited shipping.
Q: What forms of payment do you accept?
A: We accept all major credit cards, including Visa, Mastercard, and American Express. We also accept payments through PayPal.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a tracking number that you can use to track the progress of your order either by logging into your account or tracking link provided in the shipping confirmation email.
Q: What is your return policy?
A: We offer a 7-day return policy on all products purchased from our website. If there is a defect or damage to the product, you may return if for a full refund. Please note that the product must be in its original condition and packaging.
Q: Do you offer free shipping?
A: We offer free shipping on orders over $500 USD ??????
Q: Can I cancel my order?
A: If your order has not yet been shipped, you may cancel your order. Once your order has been shipped, it cannot be cancelled.
Q: Do you offer customer support?
A: Yes, we have a dedicated customer support team that is available to assist you with any questions or concerns you may have. You can contact us through our website (Chat-Box) or via email.
Q: How much does shipping cost?
A: The shipping cost varies depending on the destination and weight of the package. You can calculate the shipping cost by adding the products to your cart and entering your shipping address.
Q: Do you offer discounts for bulk orders?
A: Yes, we offer discount for bulk orders. Please contact our customer service team for more information.
Q: What if my package is lost or damaged during shipping?
A: If your package is lost or damaged during shipping, please contact our customer service team as soon as possible. We will work with you to resolve the issue and provide a replacement or refund if necessary.
